I haven't received a confirmation email, what should do?Updated 6 months ago
First, check if a charge has been made on your account. It’s possible that the payment was not successful and your order was not validated. If you have been charged, we recommend you check your spam emails in case our email may be there. Then make sure that you have used the same email address, when using fast payment (Paypal, Apple Pay), you may have automatically filled in other details. If you still have not received an email, there may be a typo with the email address you entered: in this case, please contact us at [email protected] so that we can verify and resend your confirmation email. Please include key details in your email (full name, date of purchase, address) so we can check our data.