Your Questions 

If you have a problem with your order, please have your order number ready and contact us at hello+uk@typology.com. Our customer service will help you find a suitable solution.

I have another problem with my order

My Account

How to create my account?

How do I connect to my customer account?

I can't acces my customer account, what's going on?

How can I change my password?

Where can I find my receipts?

Where can I find my product's application guide?

Can I save my address for future orders?

What is the typology newsletter used for?How do I register?

How do I delete my account?

How can I change the email linked to my account?

What are my shipping options?

Will I have to pay custom fees upon receiving my orders?

What if my tracking package says it's been delivered but I haven't received it?

My package got sent back to the sender, what's going to happen to it?

What if my mailbox is not suitable?

What if the tracking is not updating?

How long does it take for my package to be delivered?

How long do I have to declare an issue with my order?

Delivery and order tracking

How long does it takes to see results?

How can I order?

What payment methods can I use?

How can I pay with a gift card or a voucher?

How can I select a free product ?

I can't modify my basket, what should I do?

Do you offert promotional codes?

Can I combine different several pending orders?

I was charged twice, what can I do?

Do you offer professional accounts?

Order On Typology

Can I bookmark my favorite products?

Do you sell gift cards?

In what order do I apply my products?

Can I use your products if I am pregnant or breastfeeding?

How do I know which products are suitable for my skin type?

My skin is very reactive, can I use your products?

What if my skin reacts to a product?

Do you test the products on animals?

Are your products vegan?

How should I store my typology products?

Where do you sell your products?

Do you offer samples?

How do I know when a product will be back in stock?

Are your products compatible with microneedling?

Who can I contact if I have questions about a product?

Am I allowed to resell your products on my own website?

Can I order a product which is out of stock?

Why does my product smell string or unusual?

Our Products

Has my order been processed?

I haven't received a confirmation email, what should do?

When will my order be shipped?

Has my order been expedited?

How do I track my order?

Can I change my address or delivery method once the order has been placed?

Can I cancel my order once I have placed it?

My Order

How long do I have to make a return?

What is the 60 days guarantee?

How do I make a return?

How do I make a partial return?

How do I post my return?

How do I return more than one order?

How long does it take to be returned?

What if my return as been received?

Can I have a full refund?

Can I exchange an item?

Returns

How long will it take for me to be reimbursed ?

Can I be refunded if my order has not arrived?

I cannot find my package, can I ask for a refund?

I returned products, can I be refunded?

Refunds

Which payment method can i use ?

My payment was rejected

Is it secure to make payments on your site?

Payment

Do you have a question about your package or a specific product?

I am a professional, who can i contact?

Parnerships (Influence, press)

Contact Us

I have another problem with my orderUpdated 8 months ago