How long do I have to make a return?
You have 14 days after receiving your order to return any products.
Returns
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What is the 60 days guarantee?
The 60 days money back guarantee gives you the opportunity to try the product
How do I make a return?
If you would like to make a return, please contact our customer service at [email protected]
How do I make a partial return?
Please note that we avoid doing single product returns due to the return fees deducted and possible custom charges. In these cases, another solution can be offerred by the customer service on a case by case basis.
How do I post my return?
Your package will be returned by the same carrier as the one you selected for your shipment. In all cases, we recommend you keep your proof of deposit in the event of an incident occurring with your package.
How do I return more than one order?
If you are returning multiple orders, please make a request for each order so that we can check that each order complies with the return policy and to avoid any confusion when receiving the products.
How long does it take to be returned?
Delivery times depend on the carrier and can take up to several weeks depending on the initial location of the package.
What if my return as been received?
Refunds for returned products will only be issued once the parcel has been received and processed, so please hold on if the parcel is marked as received as it may still be awaiting verification by our team.
Can I have a full refund?
A return fee is applicable depending on the type of return requested. More information can be provided by customer service.
Can I exchange an item?
We don't offer exchanges at this moment. If you no longer want your product(s), please check our return policy and then contact us at [email protected] to make a return.