How long do I have to make a return?
You have 14 days after receiving your order to return any products.
You have 14 days after receiving your order to return any products.
The 60 days money back guarantee gives you the opportunity to try the product
If you would like to make a return, please contact our customer service at [email protected]
Please note that we avoid doing single product returns due to the return fees deducted and possible custom charges. In these cases, another solution can be offerred by the customer service on a case by case basis.
Your package will be returned by the same carrier as the one you selected for your shipment. In all cases, we recommend you keep your proof of deposit in the event of an incident occurring with your package.
If you are returning multiple orders, please make a request for each order so that we can check that each order complies with the return policy and to avoid any confusion when receiving the products.
Delivery times depend on the carrier and can take up to several weeks depending on the initial location of the package.
Refunds for returned products will only be issued once the parcel has been received and processed, so please hold on if the parcel is marked as received as it may still be awaiting verification by our team.
A return fee is applicable depending on the type of return requested. More information can be provided by customer service.
We don't offer exchanges at this moment. If you no longer want your product(s), please check our return policy and then contact us at [email protected] to make a return.