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How long will it take for me to be reimbursed ?

We will reimburse you within 14 days after receiving and verifying the returned products, upon discretion of customer service.

Can I be refunded if my order has not arrived?

We cannot cancel the delivery once the package has been dispatched. If you no longer wish to receive your order, you may return it to us after delivery. Please note that no refunds will be given without returning products, and return fees may apply.

I cannot find my package, can I ask for a refund?

If you do not find your parcel after delivery, we invite you to check with your with your neighbours and your post office.

I returned products, can I be refunded?

If you have returned products from your order and they comply with our conditions for refunds (intact products), you will be reimbursed by the same method of payment