We will reimburse you within 14 days after receiving and verifying the returned products, upon discretion of customer service.

How long will it take for me to be reimbursed ?

We cannot cancel the delivery once the package has been dispatched. If you no longer wish to receive your order, you may return it to us after delivery. 
Please note that no refunds will be given without returning products, and return fees may apply.

Can I be refunded if my order has not arrived?

If you do not find your parcel after delivery, we invite you to check with your with your neighbours and your post office.

I cannot find my package, can I ask for a refund?

If you have returned products from your order and they comply with our conditions for refunds (intact products), you will be reimbursed by the same method of payment

I returned products, can I be refunded?

Your Questions 

Refunds

I have another problem with my order

How to create my account?

How do I connect to my customer account?

I can't acces my customer account, what's going on?

How can I change my password?

Where can I find my receipts?

Where can I find my product's application guide?

Can I save my address for future orders?

What is the typology newsletter used for?How do I register?

How do I delete my account?

How can I change the email linked to my account?

My Account

What are my shipping options?

Will I have to pay custom fees upon receiving my orders?

What if my tracking package says it's been delivered but I haven't received it?

My package got sent back to the sender, what's going to happen to it?

What if my mailbox is not suitable?

What if the tracking is not updating?

How long does it take for my package to be delivered?

How long do I have to declare an issue with my order?

Delivery and order tracking

How long does it takes to see results?

How can I order?

What payment methods can I use?

How can I pay with a gift card or a voucher?

How can I select a free product ?

I can't modify my basket, what should I do?

Do you offert promotional codes?

Can I combine different several pending orders?

I was charged twice, what can I do?

Do you offer professional accounts?

Order On Typology

Can I bookmark my favorite products?

Do you sell gift cards?

In what order do I apply my products?

Can I use your products if I am pregnant or breastfeeding?

How do I know which products are suitable for my skin type?

My skin is very reactive, can I use your products?

What if my skin reacts to a product?

Do you test the products on animals?

Are your products vegan?

How should I store my typology products?

Where do you sell your products?

Do you offer samples?

How do I know when a product will be back in stock?

Are your products compatible with microneedling?

Who can I contact if I have questions about a product?

Am I allowed to resell your products on my own website?

Can I order a product which is out of stock?

Why does my product smell string or unusual?

Our Products

Has my order been processed?

I haven't received a confirmation email, what should do?

When will my order be shipped?

Has my order been expedited?

How do I track my order?

Can I change my address or delivery method once the order has been placed?

Can I cancel my order once I have placed it?

My Order

How long do I have to make a return?

What is the 60 days guarantee?

How do I make a return?

How do I make a partial return?

How do I post my return?

How do I return more than one order?

How long does it take to be returned?

What if my return as been received?

Can I have a full refund?

Can I exchange an item?

Returns

Which payment method can i use ?

My payment was rejected

Is it secure to make payments on your site?

Payment

Do you have a question about your package or a specific product?

I am a professional, who can i contact?

Parnerships (Influence, press)

Contact Us

Refunds

Articles

How long will it take for me to be reimbursed ?

Can I be refunded if my order has not arrived?

I cannot find my package, can I ask for a refund?

I returned products, can I be refunded?