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My Order

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Has my order been processed?

Once your order is validated, you will receive an email confirmation with your order number. If your Typology account is active, you will find your order history in your customer space in the "My orders" section on the website.

I haven't received a confirmation email, what should do?

First, check if a charge has been made on your account. It’s possible that the payment was not successful and your order was not validated.

When will my order be shipped?

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.

Has my order been expedited?

When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website.

How do I track my order?

Once your package has been shipped and accepted by the carrier, you will receive a shipping confirmation email from us that includes a tracking number.

Can I change my address or delivery method once the order has been placed?

If you wish to change the delivery terms of your order, please contact us as you receive your order confirmation at [email protected] If your order has not yet been taken over by the warehouse, we can modify it.

Can I cancel my order once I have placed it?

We will only be able to cancel your order if it has not yet been prepared or picked up at the warehouse.