What are my shipping options?
The UK website only delivers within the United Kingdom. If you want to ship your order in a different country you must order through the Global website.
The UK website only delivers within the United Kingdom. If you want to ship your order in a different country you must order through the Global website.
Please note it will be your responsibility to pay these fees.
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it.
If the address you provided is incomplete, or if your package was damaged during transport
The packages can be deposited directly in the mailboxes and do not require a signature or a call from the carrier before delivery.
First, check the tracking on your local postal service website.
All our parcels are shipped from France, near Paris.
If you have a delivery problem, please report it to us within 14 days of your order being confirmed. For any order received, you have 48 hours to report a problem with one of your products. Any request made after this timeframe will not be accepted.